Webull Securities (Singapore) Pte. Ltd. – Client Success Intern

Company
Webull Securities (Singapore) Pte. Ltd.
webull-sg.com
Designation
Client Success Intern
Date Listed
19 Oct 2023
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Banking / Finance
Industry
Finance
Location Name
182 Cecil Street, Singapore
Address
182 Cecil St, Singapore 069547
Map
Allowance / Remuneration
$1,500 monthly
Company Profile

Incorporated in 2021, Webull Securities (Singapore) Pte. Ltd. is regulated by the Monetary Authority of Singapore (MAS) and holds a Capital Markets Services (CMS) Licence under the Securities and Futures Act 2001.Leveraging on our wide global presence, we aim to expand and serve the APAC region, starting with Singapore as our APAC Regional Headquarters.We will continue our success story into Singapore by offering an all-in-one self-directed investment platform that provides quality user experience and advanced tools and services. Our key features include true zero commission, free real-time quotes, full extended hours trading and 24/7 in-app help centre.Learning, Sharing, Investing. Webull Singapore will create a community for like-minded investors, educating and empowering them with the best-in-class tools and information to make better investment decisions.

Job Description

Responsibilities:

• Respond to customer inquiries, complaints, and issues via email or chat in a timely and professional manner.

• Provide accurate and up-to-date information about our products and services.

• Collaborate with other teams to resolve customer issues and ensure customer satisfaction.

• Document customer interactions and follow up on issues as necessary.

• Perform User Acceptance Testing (UAT) and Production Testing for new product releases and system upgrades.

• Assist with administrative tasks related to customer service, such as updating customer information, processing orders, and maintaining customer records.

• Participate in team meetings and training sessions to learn about products, services, and customer service techniques.

• Provide feedback to the team to improve customer service processes and procedures.

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