What Is Waistlab?
At Waistlab, we are trailblazers in a young, fast-growing e-commerce startup that helps women get serious about their health and fitness. We achieve this by relentlessly designing and producing the most effective waist trainers to aid them in their waist training journey. As die-hard innovators, we constantly improve the design of our waist trainers to empower our beloved Women of Waistlab (WOW) in choosing the waist trainer that best suits their needs.
Find out more about us at our website or our Instagram page to see what we do and what our WOW have to say about us!
Customer Success
● Actively engage and interact with our customers online on our social media accounts (mainly Instagram and Facebook) and offline (when customers book an appointment to meet us)
● Assist customers on picking the correct size for their body type
● Be persuasive in offering product recommendations based on the customers’ needs
● Conduct follow-up with customers on their post-purchase and maintain strong relationships with them
● Manage all customers’ queries on all platforms promptly (Instagram DMs and comments, Facebook Messenger, Emails, Whatsapp)
● Challenge yourself to treat all interactions with customers as an opportunity for sales growth
● Embody the Waistlab personality! Take a look at how we present ourselves on social media to get a feel of our real and fun personality. We are an extremely interactive brand with our customers and we always want the last word
Operations
● Impeccable vendor management -- Liaise closely with shipping vendor to facilitate local and international shipping
● Schedule daily orders from our Shopify website for delivery
● Ensure that all details provided by the customer is complete and accurate and can
be booked via our Qxpress system
● Conduct daily quality checks on the products
● Manage any exchanges and refunds, or issues with deliveries (pre- and postpurchase)
● Inventory management -- Regularly conduct stock-checking and stock
replenishing
What You Will Learn
• Sharpen your business development skills
• Gain insight into a wide-range of operational elements in the e-commerce and
startup industry
• Leadership development
Requirements
Years of experience
● At least 1 - 3 years of working experience in a customer service or sales related
role
Skills required
● Active listener and effective verbal and written communication skills
● Excellent salesmanship with proven ability to achieve sales targets
● Experience in responding to customer queries, seeking feedback from customers
and conducting follow-ups with them
● Expert knowledge of social media platforms
● Prior experience in sales operations or business analytics (good to have)
● Proficient in Microsoft Office (especially Excel)
Who We’re Looking For
● You are seeking a fast career progression. We’re quickly expanding and we need
a proactive, dependable and trustworthy person who is hungry for success and
wants to be more than just an employee -- You want to be a leader with a stake in
this company
● You have a keen interest in women’s beauty, lifestyle and fitness or the ECommerce
industry
● Singaporeans/Singapore PRs only
Related Job Searches:
- Company:
Waistlab - Designation:
Customer Success Executive - Profession:
Customer Service / Communications, Sales / Retail - Industry:
Retail / eCommerce - Location:
Woodlands