Thong Siek Food Industry Pte Ltd – IT Helpdesk Support

Thong Siek Food Industry started in the 1970s as a family-run backyard operation. Then, the entire family was involved in the production and distribution of a single product – Fish Ball.

Our strong belief in outstanding quality and our quest for modern methods of production propels our growth to a dynamic conglomerate. Today, Thong Siek is a leading manufacturer, distributor and retailer of surimi-based (minced fish paste) seafood products. Our state-of-the-art 70, 000 sq ft factory processes well over 25, 000 kg of fish meat daily and more than 60 varieties of appetizing fish-based products for both local and international markets.

Responsibilities :

- Assist in performing hardware and software installation procedures.

- Perform software configuration on stand-alone computers and laptops.

- Provide support in diagnosing hardware and software issues and troubleshooting activities.

- Lay cables and wires for networks and ensure that they are in good working order.

- Assist in handling data migration duties.

- Document all processes in reference manuals for training and guidance.

- Take user support requests and take measures to fulfill requests.

- Assist in hardware and software inventory management.

- Handle periodic maintenance of hardware and software.

- Troubleshoot equipment such as printers and scanners and other peripherals.

- Participate in the development of software applications.

- Handle researching options and research computer bugs and their solutions.

- Take telephone calls from users and attempt to assist them with their information technology questions and problems.

- Handle IT-related documentation and make sure that all IT supplies are available.

- Assist in gathering user requirements and developing appropriate reports for IT professionals.

- Provide users with ongoing assistance in their information technology problems.

- Coordinate vendors for the acquisition of equipment and software.

- Provide support in setting up end-user training activities.

- Develop incident response procedures and assist with business intelligence development activities.