The Lo & Behold Group – Senior / Executive, Group Operations Support

The Lo & Behold Group
Senior / Executive, Group Operations Support
Date Listed
15 Jul 2021
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start - Flexible End
IT / Information Technology
Hotel and Accommodation Services
Location Name
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thoughtful concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape of the time. While each has a language of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to the most awesome experiences for all who walk through our doors - employees, partners and customers alike.

Job Description

In this role, you will assist the Assistant Director, Group Operations Support and primarily responsible for management and oversight of The Lo & Behold Group’s technology infrastructure and systems architecture. You will help the Group to achieve the vision of providing an integrated enterprise architecture in order to support the Group's business and growth plans. Ultimately, this enables all employees to experience a superior and effective technology eco-system.

Key responsibilities include but are not limited to:

(1) Management of Technology and IT Systems that support Hospitality/F&B Operations

  • Provide businesses with day-to-day on and off-premise support and advice related IT systems and processes
  • Assist in the technical aspects of software and hardware implementation, integration, and maintenance, including for systems related to:
    • Operations (POS & Hotel Reservation Systems)
    • Marketing
    • Inventory control
    • Human resources
    • Accounting & finance
  • Ensure that the technical components of the IT/technology solutions, systems and program to be implemented are in sync with the business needs of the organization
  • Lead the procurement, configuration, deployment and maintenance of IT systems and assets including:
    • On and off-premise servers
    • Wi-Fi networks
    • Point of sale (POS) systems
    • Desktop & laptop computers, printers
    • Company email domains and user active directories

(2) Group IT Processes & Infrastructure

  • Assist in the development and implementation of best practices and processes in the following areas:
    • Group-wide IT policies, such as asset management, IT and data security etc.
    • Service level agreements with IT vendors and partners
  • Work closely with network engineers and other IT professionals to design compatible IT solutions
  • Design and conduct hardware and software tests to ensure the resilience and reliability of the businesses’ IT infrastructure
  • Assist in managing and executing IT-related projects and improvement plans
  • Assist business managers in developing policies and guidelines regarding the design and implementation of IT within the enterprise
  • Organize the transfer of IT solutions and learning to business units and non-technical staff


The successful candidate will have/be:

  • Prior experience and technical knowledge of systems such as Point-of-Sales (POS), Inventory, Customer Relationship Management, Enterprise Resource Planning etc.
  • Passion in designing and delivering an exceptional customer/guest journey and experience
  • Excellent interpersonal skills and adept in managing external vendors and multiple stakeholders
  • Articulate; communicating well in both verbal and written form
  • Up-to-date with and adept in use of digital technologies and social media
  • Academic background and/or professional qualifications in fields such as Computer Science, IT, Engineering or related preferred
  • Prior experience in Hospitality/F&B operations would be an added advantage
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