TechMatrix Pte Ltd – Business Analyst Intern

Position : CRM Business Analyst

Experience : 0-3 Years

The role requires the candidate to work closely with customer and internal teams to gather, analyse and document CRM project objectives and system requirements through effective customer engagements. Work as a member in the project team and participate in various customer engagement activities during all phases of the project for a successful delivery

ROLES AND RESPONSIBILITIES

• Learn to formulate and define systems scope and objectives for complex business processes, based on industry best practices
• Prepare to act as the liaison to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession
• Organize and participate in requirements gathering sessions and document functional requirements and designs
• Work closely with sales team to understand the requirements of the potential client and set up demo sessions to give overview of the system
• Collaborate with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements
• Manage the progress and quality of the requirements gathering activities and adjusts the plan as necessary

DESIRED SKILLS & QUALIFICATION

• Bachelor’s degree with 0-3 years of experience as a business analyst or an equivalent combination of education and work experience
• Strong communication and analytical skills
• Has understanding of the CRM and related processes (eg. Sales Automation, Customer Service, Marketing Automation)
• Understanding or experience on Salesforce will be a plus