Speech Academy Asia Pte Ltd – Customer Service Executive

Customer Service Executive (Full Time, Permanent)

Speech‌ ‌Academy‌ ‌Asia‌ ‌Pte‌ ‌Ltd‌ 

JOB HIGHLIGHT:

• Dynamic and Energetic Culture

• Opportunities for Advancement

• Flexible Working Arrangements

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;

• Front-desk duties;

• Administrative Support Duties (Data entry, classroom schedule planning);

• Speaking to customers via phone;

• Basic operations work;

• Ensuring cleanliness of facilties;

• Handling payment collection (Cash, Nets, and Credit Card);

• Handling customer enquiries and issues;

• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;

• Has an energetic and cheerful personality with excellent professionalism;

• Is a good team player;

• Must be fluent in English (Written and Spoken);

• Must be fluent in Mandarin (to speak to Mandarin speaking customers) 

• Can commit to weekend shifts;

• Possesses basic Microsoft Office Skills;

• Has an organised and responsible working style.

WORKING DAYS:

• Wednesdays - Sundays (Mondays and Tuesdays off)

WORKING LOCATION:

• Jurong East

Entry level candidates are also welcome, as training will be provided.