Snaphunt Pte Ltd – SCCM Engineer (Patch Deployment)

• Work within a company with a solid track record of success
• Flexible working options
• Leadership Role

The Job

Deployment Tasks:

• The following are the patch deployment tasks to be performed:
• Assist customer in a study and review of the existing environment
• To ensure patch management agent is included in any new build/rebuild process for all installation on desktop units
• Work closely with customer to strategize patch and implement management process
• Participate in pre-deployment patch testing for new patches /fixes
• Work closely with customer with all pre-production patch testing tasks. Customer to provide relevant hardware for pilot test.
• Perform desktop SOE/Image patch update and testing services
• Check and verify patch deployment status and work closely with resident engineer and/or dispatch engineer to determine the root cause of any failures attend to desk-side for patching support or manual patching if required
• Update customer IT Management on latest Windows patches or hot fixes
• Perform security & vulnerability patch services monthly or as per agreed SLA with customer for critical
• patches.
•  Provide monthly status updates on patch level for all desktops, laptops and Servers & service level reporting to customer IT management

 Service Level:

• To distribute bank approved patches to 95% of the desktop PCs as per the following patch criticality from the date of handover.
• Critical Patch within 14 Days
• High Risk Patch within 30 days
• Medium Risk patch 60 days
• Low Risk patch 90 days.

Ideal Candidate

Skills Required:

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Software Engineer role.
• You are familiar with Windows operating systems.
• Good knowledge of DB as a Service (DBaaS) databases.

Scope of Software :

• Windows Operating System
• Microsoft Office
• Approved Internet Browsers (Edge, Chrome, Mozilla)
• Database Client
• Adobe Acrobat
• 7 zip
• Office Communicator System Client
• Java Runtime environment version update
• Banking Application
• Security Patches
• The above patches are not exhaustive. The patches will be push to Desktop/Notebook from the SCCM server.

Ref: L4HPO27NIF