Snaphunt – IT Level 1 Support

IT Level 1 Support (12 Month Contract)

• Work alongside & learn from best in class talent
• Great work environment
• Work within a leading employer in the IT Services industry

The Employer

Our client is a Fortune 500, end-to-end IT services company helping clients harness the power of innovation to thrive on change and guide their digital transformation journeys. As a result of their impressive growth, they  are looking to hire a Site Support Engineer.

The Job

• Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring. The job will involve 12 hours shift roster
• Support the help-desk functions
• Coordinate with Support teams, provide information such as statistics, graph and logs for the incident investigation and resolution
• Adhere to standard operating procedures and ensure timely escalation of major and critical incidents
• Timely reporting of services outages or degradation and/ or batch failures
• Work location will be client site and depend on the account assigned. As such, client sites are in North, South, East West and Central of Singapore

The Profile

• Candidate should have prior field support experience in similar capacity
• Must be familiar with ITIL process
• Must be Singaporean. 
• This is a 12 month contract role. Upon completing 12 months of contract, there will be a Completion Bonus of 0.5 months salary