SL Aesthetic Group, founded in the 2000s, is one of Singapore’s largest and most reputable aesthetic groups in Singapore. It houses a diverse portfolio of brands, including SL Aesthetic Clinic, SkinLab The Medical Spa, TrichoLab and The Lifestyle Medical Clinic. Our brands offer a comprehensive range of treatments and services, encompassing advanced skincare solutions, medical spa therapies, hair and scalp treatments, as well as lifestyle and wellness services. We are currently operating 20 outlets in Singapore.
We are seeking a proactive and detail-oriented IT Support & Data Intern to support our headquarters and outlets across Singapore, with occasional involvement in Malaysia operations.
This internship provides practical exposure to end-user IT support, device setup, outlet systems, Google Workspace administration, basic networking, data preparation, reporting and IT documentation.
The intern will work closely with the IT team and business departments to help maintain smooth daily operations, resolve basic technical issues and prepare accurate data for reporting and analysis. Guidance and training will be provided throughout the internship.
Key Responsibilities
End-User IT Support
- Provide first-level technical support for laptops, desktops, mobile devices, printers and other peripherals.
- Assist users with basic Windows, macOS, Google Workspace, email, MFA, VPN and productivity-tool issues.
- Troubleshoot common hardware, software and connectivity problems.
- Escalate more complex issues to senior IT team members or external vendors.
- Follow up on reported issues to ensure that they are properly resolved.
Device Setup and User Administration
- Assist with the preparation and configuration of laptops, mobile devices and user accounts.
- Support employee onboarding and offboarding activities, including:
- Setting up user accounts and email access
- Preparing laptops and mobile devices
- Configuring basic applications and security settings
- Collecting and resetting devices for departing employees
- Assist with software installation, system updates and device patching.
- Maintain accurate records of company devices, accessories and assigned users.
- Support device sanitisation, data removal and secure disposal procedures under supervision.
Outlet and Operational System Support
- Assist in supporting POS systems, clinic systems, tablets, barcode scanners, receipt printers, label printers and other operational equipment.
- Provide basic remote and on-site troubleshooting support for outlets.
- Conduct routine checks to ensure that outlet devices and systems are functioning properly.
- Assist with the installation and configuration of equipment for new or existing outlets.
- Coordinate with vendors for equipment servicing, replacement, cabling or maintenance when required.
- Network and Infrastructure Support
- Assist with basic troubleshooting of Wi-Fi, internet connectivity, routers, switches and access points.
- Perform initial checks for common network issues before escalation.
- Support network and device setup during outlet openings, relocations or system deployments.
- Update network diagrams, equipment lists and related technical documentation.
Data Preparation and Reporting Support
- Assist in collecting and consolidating data from business systems, CRM, finance, attendance, sales and other operational sources.
- Clean, organise and validate data using spreadsheets, SQL, Python or other approved tools.
- Prepare structured datasets for management reports, dashboards and business analysis.
- Help identify missing, duplicated or inconsistent data.
- Support the preparation of reports relating to:
- Sales and outlet performance
- Customer activity and retention
- Staff attendance and performance
- Marketing campaigns
- Operational KPIs
- Assist in investigating reporting discrepancies and data-quality issues.
- Support simple data automation or integration tasks under the guidance of the IT or data team.
Requirements
- Currently pursuing or recently completed a Diploma or Degree in:
- Information Technology
- Computer Science
- Information Systems
- Data Analytics
- Business Analytics
- Data Engineering
- Cybersecurity
- Or another related discipline
- Basic understanding of computer hardware, operating systems and common business applications.
- Familiarity with Microsoft Excel or Google Sheets.
- Basic knowledge of SQL, Python, Power BI, Looker Studio or similar tools would be advantageous.
- Basic understanding of networking concepts such as Wi-Fi, IP addresses, DHCP and DNS would be advantageous.
- Interest in IT support, systems administration, data analytics or business technology.
- Willingness to learn new systems and technical processes.
- Able to follow instructions and complete assigned tasks accurately.
- No prior full-time working experience is required.
Preferred Skills
- Familiarity with Google Workspace applications such as Gmail, Google Drive, Google Sheets and Google Meet.
- Basic experience with data cleaning, reporting, dashboards or automation.
- Exposure to cloud platforms such as Microsoft Azure, Google Cloud Platform or AWS.
- Familiarity with retail, clinic, CRM, appointment, sales or POS systems.
- Basic understanding of data privacy, cybersecurity and secure device handling.
- Experience gained through school projects, internships, part-time work or personal technology projects will be considered.
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
SkinLab The Medical Spa Pte Ltd - Designation:
IT Support & Data Intern - Profession:
IT / Information Technology - Industry:
Beauty Services - Location:
Toa Payoh