S.K.Y Medical Wellness Pte Ltd – Clinic Assistant

Position Overview:

Seeking a motivated and compassionate Clinic Assistant to join our healthcare team. You will play a crucial role in providing efficient and high-quality administrative support to ensure smooth clinic operations. You will be responsible for assisting the doctors, managing appointments, and delivering exceptional customer service.

Responsibilities:

1. Patient Registration:

• Greet and register patients upon arrival, ensuring accurate demographic and medical information is collected.

2. Medical Records Management:

• Maintain and update patient records, ensuring accuracy and confidentiality. 

• Prepare medical records for patient visits, including necessary forms or documents.

3. Administrative Support:

• Provide administrative assistance and manage inventory and stock levels of supplies, placing orders as necessary.

• Handle phone calls, emails, and other forms of communication, responding to inquiries or directing them to the appropriate staff members.

4. Billing and Payments:

• Process medical billing, including verifying insurance and collecting payment.

• Assist patients with billing inquiries, explaining charges, insurance policies, and payment options.

5. Patient Assistance and Customer Service:

• Ensure a friendly and welcoming environment for patients.

• Assist patients with completing forms, scheduling follow-up appointments, and addressing their general inquiries.

• Liaise with healthcare providers, external organisations, and insurance companies to facilitate patient referrals, laboratory tests, and other services.

Requirements:

• High school diploma or equivalent; additional relevant certifications or vocational training will be an advantage.

• Proficiency in using basic computer applications.

• Excellent communication skills with the ability to interact professionally with patients and healthcare professionals. 

• Strong organisational skills and attention to detail. Ability to multitask and work well in a fast-paced environment, managing competing priorities effectively.

• Fluency in English is required; proficiency in additional languages commonly spoken in Singapore (e.g., Mandarin, Malay, Tamil) is advantageous.

Additional Information

• Years of Experience: None to 2 years

• Job Type: Full-Time