Company
Roadbull Logistics Pte Ltd
staffondemand.sg
Designation
Customer Service Advisor
Date Listed
12 May 2022
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start - Flexible End
Profession
Logistics / Supply Chain / Transport
Industry
Logistics
Location Name
15 Pandan Crescent, Singapore
Address
15 Pandan Cres, Singapore 128470
Map
Allowance / Remuneration
$1,800 - 2,800 monthly
Company Profile
Roadbull - Incorporated in 2015 with the vision of enabling merchants to participate in the shift to E-commerce through a single and unified ecosystem.
Initially offering tech-based last mile services & solutions, Roadbull has evolved to extend fulfilment solutions - Storage, Pick & Pack services to customers through its expanded proprietary systems; GEMS - Global Ecommerce Multi-channel System, providing greater value for customers through a more wholesome E-commerce experience.
Awarded one of the fastest growing companies in Singapore in 2020 by Statista, we remain focused on our vision as we continuously enhance our service capabilities to provide greater connectivity & a more seamless E-commerce journey from start to end.
We stay committed to the community on being a one-stop service and solutions provider for all your E-commerce needs.
Job Description
- Perform customer service operations
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys
- Conduct business process improvement
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Provide feedback and suggestions on how to improve processes
Qualifications
Diploma/NITEC/Bachelor's
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