PetCubes began in 2013 with one goal: to give pets the nutrition they truly deserve. It started with Meelo, our founder’s Golden Retriever, and the frustration of not finding fresh, nutritious options. That simple need sparked a fresh food movement. Today, we create meals that are real, balanced and easy, so pets live healthier, and pet parents worry less.
Our purpose: We’re here to help pet parents enjoy more quality moments with their furry family. Feeding fresh shouldn't be hard, so we’ve made it easy. From sourcing to prep, we handle everything. All they have to do is thaw and serve. More time for cuddles, less time in the kitchen.
Our mission: We want to empower pet parents to feed better. That means giving them real choices, real support, and real food. All backed by science, made with care, and designed to help their pet thrive.
PetCubes is proud to be Singapore’s only fresh pet food brand formulated by a PhD Wildlife Nutritionist—delivering precision nutrition tailored to the unique needs of dogs and cats across all life stages.
Every recipe is designed with purpose—highly digestible, nutritionally complete, and irresistibly tasty—making healthy eating both convenient and effective for pet parents.
Our formulations are grounded in three core principles:
Functional Foods – Nutrient-rich ingredients that go beyond basic nutrition to proactively support long-term health.
Epigenetics – Understanding how nutrition influences gene expression for improved vitality and resilience.
Gut Microbiome Health – Nurturing a balanced gut environment that supports immunity, digestion, and overall wellness.
This powerful trio supports everything from joint health to cancer prevention—ensuring every bowl serves a greater purpose.
Handle retailer inquiries: Respond promptly and professionally to inquiries regarding pricing,stock availability, delivery updates, and other account-related matters
Assist with DTC customer queries: Provide support and answer queries from DTC customers during your working hours via direct communication channels
Prepare next-day shipments with the warehouse: Coordinate with the operations team to ensure timely and accurate preparation of orders for next-day delivery
Assist with Shopify backend updates: Support the team with basic updates and maintenance of the Shopify platform
Learn and manage PetCubes' customer rewards programme (Eber): Understand and effectively manage the Eber programme for DTC customers to maximise their engagement and retention
Fulfilment of sales orders: Ensure all retail partners' sales orders are accurately fulfilled on relevant platforms (Shopee, RedMart, Amazon, Grab etc.) and within NetSuite Oracle
Manage shipping partner communication and coordination
Processing customer orders: Generate invoices and delivery orders for retail partners and DTC customers, working closely with Operations and Finance teams to ensure timely and accurate delivery
Manage product exchange requests: Handle exchange requests from retail partners and DTC customers in accordance with company policy
Monitor & resolve failed deliveries and urgent changes: Proactively track and resolve issues related to failed deliveries and accommodate urgent order changes as needed for all customer segments
Improving customer service and feedback process: Utilise the centralized feedback software (Sleekflow) to ensure that customer feedback and queries are tracked, logged, and managed effectively for all customer segments
Consolidating feedback: Compile customer feedback from all segments
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Petcubes Pte. Ltd. - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Manufacturing Food / Lifestyle / Packaging - Location:
Hougang