About Viu International Limited
Viu is a leading pan-regional over-the-top (OTT) video streaming service operated by Viu International Limited. It is available in 16 markets across Asia, the Middle East and South Africa with 36.1 million monthly active users (MAU) as of June 2020.
The Viu service is available to consumers through a dual model with an ad-supported free tier and a premium subscription tier. Viu offers fresh premium TV series, movies and lifestyle programming in local and regional languages and subtitles in different genres from top content providers, as well as premium original productions under the brand “Viu Original”.
Viu also offers users streaming and download features, and localized user interfaces across a myriad of connected devices. Viu can provide the best viewing experience regardless of device or network conditions.
The service can be accessed via Viu app (available for free on App Store and Google Play) on connected devices, e.g. smartphones and tablets, select smart TVs, as well as on web by logging into www.viu.com.
In addition, Viu International Limited operates MOOV, a popular digital music streaming and live music concerts service in Hong Kong.
Love watching Asian dramas or variety shows? Don’t you wish there’s a job out there that allows you to work and indulge in entertainment all at the same time? Keep reading if that is what you are looking for!
We’re looking for a Customer Experience Executive to join us in the Singapore team! The successful candidate will play a pivotal role in the delivery of exceptional (and positive) customer experiences to Viu-ers in Singapore.
What You’ll Do
The 80%:
- Ensure Customer Happiness through various communication channels - such as email, social media and e-commerce, with prompt, friendly and accurate responses.
- Listen, with empathy to customers' feedbacks and proactively work with internal and/or external parties for resolution.
- Design and track common customer challenges and report and mitigate the top ones
- Analyse customer ticket data and report on key trends while identifying opportunities to improve customers' experiences and the Customer Happiness processes.
The Remaining 20%:
Support:
- Ad hoc initiatives related to Customer Happiness
- Marketing initiatives and campaigns
What We’re Looking For
- You have at least a diploma
- Customer-centric orientation and an infectious positive mindset and attitude
- Exceptional communication skills - reading, listening, writing and speaking, to build engaging and positive experiences with customers.
- Excellent time management skills and the ability to multi-task - handling different initiatives in a fast-paced environment
- Ability to deep-dive into problems and find qualitative solutions
- Good proficiency in Microsoft Excel, Microsoft Powerpoint, Google Sheets and Google Slides are a must
- Prior experience in customer support / service industry and/or marketing is a plus; fresh graduates are welcome!
What You’ll Get
- Work in a fast-pace, lean organisation with tons of opportunities to learn and grow
- A supportive, inclusive atmosphere on a team that values your contributions (and also loves watching dramas as much as you do)
If you think you're who we are looking for, send us a message with your complete CV and let us know why you fit the role. We look forward to having you on our team!
Related Job Searches:
- Company:
PCCW OTT (Singapore) Pte Ltd - Designation:
Customer Experience Executive - Profession:
Customer Service / Communications - Industry:
Arts / Entertainment / Recreation - Location:
Downtown Core