Oriental Remedies Group – Customer Service Consultant

Oriental Remedies Group
Customer Service Consultant
Date Listed
06 May 2021
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start, Permanent
Sales / Retail
Location Name
Jurong East Street 24, Block 253, Singapore 600253, Singapore
253 Jurong East St 24, Block 253, Singapore 600253
Allowance / Remuneration
$2,000 - 4,000 monthly
Company Profile

Oriental Remedies Group (ORG) is a leading patient-centred healthcare provider which offers effective treatments - grounded in Traditional Chinese Medicine (TCM) and enhanced medical technology. We execute a high level of care for our patients, and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone! 

  • Patients love us - our Physicians are very skillful, and are well-equipped with more than 10 years of experience in TCM.

  • Our company culture values building connections, careers, and employee growth!

  • We provide a healthy working environment which encourages open communication and work-life balance.

Job Description

We are looking for a full time Customer Service Care Consultant in our clinic branches (Jurong East and East Coast) who:

  • Handles all customer enquiries, provide quality assistance to patients and builds long-term customer relationship management

  • Has high emotional intelligence - a genuine empathy for others and is able to adapt to fast-changing situations

  • Able to encourage customer engagement and support in all aspects of the sales process

  • Delivers excellent customer service to maximize sales, customer satisfaction and retention rate

  • Communicates effectively to cross-sell and upsell our products and services

  • Assists in monthly or quarterly clinic promotional activities, and able to propose and contribute to new strategies for business growth



  • Independent, resourceful, meticulous and self-motivated

  • Comfortable with working in a high pressure, fast paced customer facing role

  • Good team player and possess strong interpersonal and communication skills

  • Proficient and familiar with Microsoft Office and Google Suite

  • Able to work on rotating shifts, including Saturdays & Sundays

  • Willing to travel to either clinic branches (Jurong East or East Coast)

  • Experienced in retail/sales/customer service, or in the healthcare industry is a big plus!


Related Company Review:

Oriental Remedies Group
Type: Health Care Services & Hospitals / Health Care
Great team, challenges you to be better
Pros: ORG has a great working culture with good teammates and employers who motivates each other.
Cons: As a small company, work scope is large and diversed. Not the best place for people who seek task specifc jobs.
Disclaimer: This content is fetch automatically, it may not reflect the correct company, and we do not endorse the accuracy, currency, or reliability of the content.

Related Job Searches:

Discuss this Job:

You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free:
Share the page