Oriental Remedies Group – Customer Success Executive

Oriental Remedies Group (ORG) is a leading patient-centred healthcare provider which offers effective treatments - grounded in Traditional Chinese Medicine (TCM) and enhanced medical technology. We execute a high level of care for our patients, and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone! 

• Patients love us - our Physicians are very skillful, and are well-equipped with more than 10 years of experience in TCM.

• Our company culture values building connections, careers, and employee growth!

• We provide a healthy working environment which encourages open communication and work-life balance.

We are looking for a full time Customer Success Executive Assistant in our clinic (Jurong East): 

• Critical first point of contact to customer experience; key point of contact between patients, external partners & internal operations

• Able to manage patient flow, phone & walk-in enquiries to ensure smooth scheduling & clinic operations

• Will be exposed to strategic planning and appointment scheduling to maximize clinic revenue and drive process improvements

• Communicate effectively to customers to cross-sell and upsell clinic services

• Maintaining daily, weekly, monthly performance reports of the company

Skills/Requirements:

• Friendly, outgoing & service oriented

• Is comfortable working in a high pressure, customer facing role

• Able to multitask, prioritise tasks and work independently

• Excellent time management skills

• Good verbal, written and communication skills

• Comfortable working with Microsoft Office and Google Suite