Oriental Remedies Group – Customer Service Consultant

Oriental Remedies Group (ORG) is a leading patient-centred healthcare provider which offers effective treatments - grounded in Traditional Chinese Medicine (TCM) and enhanced medical technology. We execute a high level of care for our patients, and aim to empower a wellness community for all mankind - through our cutting edge technology and excellent bilingual service for everyone! 

• Patients love us - our Physicians are very skillful, and are well-equipped with more than 10 years of experience in TCM.

• Our company culture values building connections, careers, and employee growth!

• We provide a healthy working environment which encourages open communication and work-life balance.

We are looking for a full time Customer Service Care Consultant in our clinic branches (Jurong East and East Coast) who:

• Handles all customer enquiries, provide quality assistance to patients and builds long-term customer relationship management

• Has high emotional intelligence - a genuine empathy for others and is able to adapt to fast-changing situations

• Able to encourage customer engagement and support in all aspects of the sales process

• Delivers excellent customer service to maximize sales, customer satisfaction and retention rate

• Communicates effectively to cross-sell and upsell our products and services

• Assists in monthly or quarterly clinic promotional activities, and able to propose and contribute to new strategies for business growth

Requirements:

• Independent, resourceful, meticulous and self-motivated

• Comfortable with working in a high pressure, fast paced customer facing role

• Good team player and possess strong interpersonal and communication skills

• Proficient and familiar with Microsoft Office and Google Suite

• Able to work on rotating shifts, including Saturdays & Sundays

• Willing to travel to either clinic branches (Jurong East or East Coast)

• Experienced in retail/sales/customer service, or in the healthcare industry is a big plus!