Norbreeze Group Pte Ltd – Retail Sales Associate

Objective of role:

• The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

 Key accountabilities:

• Achieve individual sales targets.
• Maintaining a high level of customer service at all times.
• Acknowledge and greet the customer promptly with a smile.
• Prioritize assisting customers over other tasks.
• Assess needs by responding to customers cues.
• Educate customers on the benefits of Bering Timepiece merchandise.
• Offer solutions for out of stock items i.e. alternate item, etc.
• Follow up with customers to see if they need additional assistance.
• Offer additional styles or colours to increase sales levers.
• Process and follow up customer orders and exchanges.
• Ensure a high level of merchandising and cleanliness in line with the Bering Visual Merchandising guidelines.
• Ensure stock is always replenished and accounted for.
• Ensure back room is always neat and tidy, and stock is in an organised order.
• Performs all other duties as assigned.

Decision making:
Without referral to manager

• Prioritization & delegation of tasks within delegated tasks
• Coordination with VM for development and training of team

Key attributes:

• At least a year of retail sales or customer service experience
• Proven written and verbal communication skills.
• Demonstrated passion for extraordinary customer service.
• Attention to detail.
• Ability to prioritize tasks.
• Ability to communicate effectively with customers and store personnel.
• Demonstrated time management and organizational skills.
• Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business.

We are looking for committed and engaging candidates with a strong sense of customer-oriented service.