About us
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the role
As the Regional CRM Intern, you will support the development of a data-driven CRM strategy and programme across the Ninja Van customer lifecycle, from new user to loyal advocate, to meet business objectives. You will collaborate with various local and cross-functional teams to design and implement campaigns across all possible communication touchpoints (i.e. Email, Mobile Push Notifications, SNS). You will also work with cutting-edge Marketing Technology platforms to push the boundaries of data-driven customer communications.This will be an exciting challenge to drive change in a new function. If you are a hardworking and motivated team player with a “can-do” attitude, we would like to hear from you.
Responsibilities
- Take ownership to plan, setup, and launch regular campaigns across all CRM touchpoints (E.g. Email, Mobile App Push Notifications, SNS channels) for all markets
- Adopt a customer-first mindset, conceptualise content ideas and work closely with creative team to actualise them into campaigns as part of the customer journey
- Track, measure and report campaign performances across markets and share actionable insights across all levels
- Continuously optimise campaigns through A/B testing and data analysis
- Understand business objectives and conduct actionable data analysis to uncover opportunities and gaps in the customer lifecycle, segments and behaviour.
- Work closely with technical stakeholders to develop mastery of our CRM platforms in order to constantly experiment and push the boundaries of our customer communications
- Be up-to-date on trends, techniques, and marketing platforms and come up with innovative ways to reach our users in the least intrusive way possible
Requirements
- Bachelor degree in Business related field
- Able to commit for at least 3 to 6 months, from Sept 2020 to March 2021
- A self-starter, proactive and hands-on approach. Get it done right, and fast
- Sharp analytical abilities and a structured, data-driven approach to clarifying, scoping and solving problems
- A great storyteller with a strong consumer instinct
- Diligent in execution and able to think critically
- Strong written and verbal communication skills
- Good Excel and Powerpoint skills
- Relevant academic coursework. Experience in any of the following (Ecommerce, Salesforce Marketing Cloud and HTML) would be advantageous
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