NexRealm Productions – Operations and Event Executive

Customers Engagement

• Advocator of HADO. Able to articulate HADO in a manner that is interest the customers
• Brief customers before start of HADO games and tidying up after games
• Facilitate the games by providing hints when customers require
• Attend to customers’ enquiries
• Encourage customers to post content on social media and tag HADO whenever possible

Planning and Operation

• Plan, team lead, host and facilitate events for concept store and offsite activations. Events can be corporate team building, birthday parties and functions
• Handle day to day operations including the responsibilities of the part-timers
• Manpower arrangements and roster planning
• Smooth daily opening in timely manner
• Check all equipment are up to operational standards once a day
• Able to multi-task and/or delegate duties to the Game Masters (GMs)
• Ensure task dissemination by timely communication with GMs e.g. new updates, task handover, SOPs reinforcement
• Tend to the cleanliness and tidiness of the facilities and equipment
• Initiate and propose strategic operations goals and operation procedures that aims at improving efficiency and effectiveness e.g. come out with daily checklist and ensure tasks are being followed

Sales and Administration

• Cashiering duties
• Enrolling ALL customers as members on our customer retention platform
• Inform customers about the promotions and encourage loyalty
• Pulling traffic to the store e.g. flyers give-out, not limiting to at the concept store but places being instructed
• Inventorying supplies needed for operations and event and requisite funds for replenishment of supplies
• Updating of weekly and monthly sales report and upload to company’s online platforms in timely manner regularly or as requested

KNOWLEDGE AND SKILL REQUIREMENTS

• Able to prioritise work, multi-tasking and follow-up with an eye for detail
• Quick thinker and problem solver
• Confident in speaking to a group of people
• Effective communicator
• Not shy to pick up the microphone to excite the atmosphere
• Willing to work on public holidays and weekends if necessary
• Good oral, written and good interpersonal skills
• Good Photoshop/Design skills will be advantageous
• Candidate must possess at least a Diploma