Multitech Pte Ltd – Customer Service Intern

Who are we?

MultiCo is a new forward-thinking yet fun business on the Singapore block. MultiCo in short, is a membership that offers over 30 places to work across Singapore, but this isn't the usual "co-working thing". Think of MultiCo as something like a black AMEX but without needing the exclusivity or background to obtain the card. MultiCo moves past just co-working spaces and offers access to hotels, restaurants, cafes, and even wellness centres. The scope of flexibility to work, rest and play is a whole new level. MultiCo allows for people to work away from the office or home, opting for different landscapes to escape to.

We are looking for a Customer Support Intern to assist our customers with technical problems when using our products and services. As an early-stage company, you will work alongside our founders and experience our side of the business. 

 Responsibilities:

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and resolve any technical issues they face
3. Monitor customer complaints on social media and reach out to provide assistance
4. Follow up with customers to ensure their technical issues are resolved
5. Work with tech support and app developer to find out the root causes of the problems

 Qualification:

1. Some experience with Customer Service / Customer Support roles
2. Understanding of how CRM systems work
3. Excellent communication and problem-solving skills
4. Patience when handling tough cases
5. BSc in Information Technology or any relevant diploma

If you have a keen interest in the hospitality and tech industry and want to grow with us, join our team!

 You will enjoy:

1. Monthly remuneration
2. Priority in re-joining the company after your other commitments
3. Testimonials if required

Minimum commitment: 3 to 6 months