Mixcommerce Pte Ltd – eCommerce Customer Service Executive

eCommerce Customer Service Executive (Intern / Full Time Welcome)

We're looking for either intern or full time customer service to join our ecommerce team. 

Responsibilities:

• Customer Service (Shopee, Lazada, Carousell)

1. Answer product enquiries (Eg: Expiry dates, product dimensions, restock timings, delivery timings, etc.)

2. Remedy order issues (Eg: Damaged, missing, wrong products, etc. and negotiate refunds/returns/1-to-1 exchanges)

3. Create orders (Carousell only)

4. Handle company phone for customer enquiries

5. Liaise with e-commerce team colleagues in certain situations (Ability to communicate in Mandarin in necessary)

• Remedy Orders with Out-of-Stock Products

1. Utilize Shopee chat to contact Shopee customers, WhatsApp for Lazada customers, in order to liaise with customers regarding out-of-stock products in orders (For printed waybills)

2. Utilize Shopee chat to contact customers, WhatsApp for Lazada customers— and change products in customers’ orders in BigSeller (For non-printed orders in BigSeller Out of Stock section)

3. Liaise with warehouse in-charge (Ability to communicate in Mandarin is necessary)

• Shopee Ratings and Reviews Responses/Create Chat Broadcasts

1. Respond to negative ratings and reviews on Shopee

2. Create Shopee chat broadcasts to draw customers’ attention

• Manage Lazada Content

1. Migrate Shopee product listings to Lazada

2. Change Lazada prices to match Shopee’s prices

• Handle Ad Hoc Assigned Tasks

Requirements:

• Minimum Diploma holder. Fresh graduate from University are welcome to apply.
• Good team player.
• Ability to execute according to timelines, standards and budget, meticulous with an eye for details.
• Enthusiastic, independent, energetic, creative and able to work under pressure.
• Ability to speak and read mandarin