MindChamps is the only education brand to synthesise over a quarter of a century of research in Education, Psychology, Neuroscience and Theatre to build a unique curriculum and pedagogy that prepares children to thrive in an unpredictable future transformed by exponentially advancing AI. Our Social Charter to ‘challenge and lift education standards globally and provide educational opportunities', has seen us grow to over 140 centres across Singapore, Australia, Malaysia, the Philippines, Indonesia, Myanmar and soon, the US. Our commitment to excellence earned recognition in HR Asia's Best Companies to Work For in Asia - organisations with outstanding cultures and high employee engagement.
Provide level 1 and 2 technical support (onsite and remote) to end-users on hardware and software-related issues
Assist end-users by answering to calls, emails and chats regarding technical issues
Manage IT support tickets, plan and prioritise systematically and minimise backlogs as well as escalate the incidents when necessary
Update and maintain documentation such as administration and user guides
Maintain IT assets and inventory
Track and report assigned tasks completion and meeting SLA targets
Participate in IT projects and handle any IT ad-hoc duties as assigned by supervisor
Job Requirements:
Minimum Diploma or above in Computer Science, Information Technology or equivalent
Minimum 1-year hands-on experience in similar role is an advantage
Basic knowledge of IT Infrastructure, server & network setup and troubleshooting hardware/software installation
Basic understanding of networking technologies (routers, switches, TCP/IP)
Experience with different platform technologies (Windows, MacOS, Linux)
Able to communicate effectively with team member, customers & vendors
Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
Able to demonstrate flexibility in responding to unexpected demands
Fresh graduate may apply
Only shortlist candidates will be notified.
Kindly note that only shortlisted candidates will be notified.
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- Company:
MindChamps Singapore - Designation:
IT Support Officer (6 Month to 1 Year) - Profession:
IT / Information Technology - Industry:
Early Childhood Care and Education - Location:
Downtown Core