Millennium Hotels and Resorts – Intern, Global Loyalty Programme

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide

Reporting to the Director, Global Guest Recognition & Strategic Alliances, the incumbent shall be responsible to provide support to the different functions of the loyalty team. 

 Loyalty Marketing

• Provide assistance and support to any marketing campaigns, project and events that includes conceptualisation to activation.
• Monitoring of Competitor activities (campaigns, digital & social media, events, partnerships
• Monitor loyalty's social media posts and draft response to feedback weekly reporting of membership acquisition to date.

 Loyalty Reporting

•  Digesting large data files and transforming the data into business information
•  Perform data profiling, data consolidation, aggregation using Excel
•  Work with large set of data that require analysis, validation and cleansing
•  Proficient excel skills such as Pivot Table, Vlookup, CountIfs, SumIfs

 Loyalty Operations

• To manage and attend to My Millennium member enquiries via email
• To review and respond and follow up to guests ‘comments and feedback in a timely manner according to SLA standard.
• To identify member issues and feedback to internal stakeholder for improvements.
• To prepare reports (finance, statistics, operations, satisfaction metric, etc).
• To handle quotations and invoices from vendor and any administrative tasks
• To carry out any other duties and responsibilities as assigned.

The incumbent is expected to possess a Diploma / Degree in Business, Management, Marketing and should possess a positive work attitude, has a cheerful disposition, organised and be able to communicate effectively.  Knowledge in MS Office is essential.  Prior hospitality / loyalty programmes/ customer service experience will be advantageous