Millennium Hotels and Resorts – Intern, Global Loyalty Programme

Company
Millennium Hotels and Resorts
Designation
Intern, Global Loyalty Programme
Date Listed
12 Jul 2019
Job Type
Internship / Contract   ( Entry Level / Junior Executive )
Job Period
Immediate Start, For At Least 6 Months
Location Name
390 Havelock Road, Singapore
Address
390 Havelock Rd, Singapore 169662
Map
Allowance / Remuneration
$800 - 1,000 monthly
Profession
Marketing / Public Relations
Industry
Hotel and Accommodation Services
Company Profile

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide

Job Description

Reporting to the Director, Global Guest Recognition & Strategic Alliances, the incumbent shall be responsible to provide support to the different functions of the loyalty team. 

 Loyalty Marketing

  • Provide assistance and support to any marketing campaigns, project and events that includes conceptualisation to activation.
  • Monitoring of Competitor activities (campaigns, digital & social media, events, partnerships
  • Monitor loyalty's social media posts and draft response to feedback weekly reporting of membership acquisition to date.

 Loyalty Reporting

  •  Digesting large data files and transforming the data into business information
  •  Perform data profiling, data consolidation, aggregation using Excel
  •  Work with large set of data that require analysis, validation and cleansing
  •  Proficient excel skills such as Pivot Table, Vlookup, CountIfs, SumIfs

 Loyalty Operations

  • To manage and attend to My Millennium member enquiries via email
  • To review and respond and follow up to guests ‘comments and feedback in a timely manner according to SLA standard.
  • To identify member issues and feedback to internal stakeholder for improvements.
  • To prepare reports (finance, statistics, operations, satisfaction metric, etc).
  • To handle quotations and invoices from vendor and any administrative tasks
  • To carry out any other duties and responsibilities as assigned.

The incumbent is expected to possess a Diploma / Degree in Business, Management, Marketing and should possess a positive work attitude, has a cheerful disposition, organised and be able to communicate effectively.  Knowledge in MS Office is essential.  Prior hospitality / loyalty programmes/ customer service experience will be advantageous

Application Instructions
Suitably qualified applicants are invited to email your updated resume, current and expected salaries and contact details to
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