Menicon Singapore Sales Pte Ltd – Sales Support Assistant

Menicon is a specialist manufacturer of contact lenses. Menicon Singapore is the global manufacturing site for high tech flat pack daily disposable lenses is the base for developing technologies and products with advanced, value added features. 

Responsibilities:

• Execute order processing and order fulfilment tasks.
• Arrange delivery for orders.
• Involved in stock-taking, and some administrative matters.
• Respond promptly to customers’ inquiries and resolving their complaints.
• Update and maintain customers’ records and contact database.
• Gather customer feedback and identify risks with different approaches of business process change.
• Communicate and coordinate with colleagues as necessary.
• Work to deliver customer satisfaction and to provide professional customer support.
• Support internal and external parties in accounts related matters.
• Support Managing Director on ad-hoc work (including specific sales activities).

Requirements

• Tertiary education.
• Experience in the optical industry is preferred.
• Experience in customer service and documentation preferred.
• Proficient in Excel and Word.
• Professional, positive and people-centric.
• Trustworthy and mature.
• Good customer service.
• Focused on quality, accuracy and consistency.
• Good communication skills.
• Able to multi-task.
• Able to function under stress.
• Able to stay calm when customers are stressed or upset.
• Receptive to change.