The logistics industry is ripe for digital disruption, and we are ready to shake things up. We are a vibrant, fast-moving global scale-up, with the people and product to spark profound digital transformation, quickly.
Twill is Maersk’s response to this market development – an ambitious vision of simplifying Freight Forwarding to a degree where everybody – no matter their background – can book freight forwarding services, online and with only a few clicks.
Our purpose is to enable Small and Medium Size Enterprises market (SMEs) to succeed in global trade by removing key obstacles they face while moving cargo. We will achieve this by creating an excellent user experience with simplicity for the user in the core.
Our team is comprised of the best and brightest across fields, from industry experts, to experience designers, to developers. And we are united by a single mindset – one that encourages creativity, risk-taking, and a “take charge” attitude.
Do you enjoy working with a diverse group of experts, devising simple solutions to complex problems, and redefining the status quo? We do, too…come join us.
Key Responsibilities
Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
Ensures all products and services are sold to the customer to maximise profitability.
Builds strong relationships with all stakeholders including offshore GSC teams.
Is responsible for customer satisfaction and has experience with customer interaction.
Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.
Handles incoming customer services queries, issues and exception management.
May support the Customer Experience Partner and internal teams.
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- Company:
Maersk Singapore - Designation:
Intern for Twill - Profession:
Customer Service / Communications - Industry:
Logistics - Location:
Paya Lebar