LX Pantos Singapore Pte Ltd – After Sales Support Executive

LX Pantos is  a global leading logistics company, which recorded more than 6.5 bn USD of revenue in 2021. Headquartered in Seoul, Korea, we provide our services in more than 40 countries worldwide with over 8000 employees at 360 locations to over 13,000 customers.  LX Pantos has started its business as an air freight agent since 1977 and evolved as an integrated logistics solution provider that provides full-fledged services across all transportation modes including sea, air, rail, land freight, and contract logistics. Pantos considers digital transformation as essential and aims to provide digital end to end services to our existing and new customers. 

Job Responsibility:

• Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
• Maintain good relationship with customer and related department.
• Support bidding preparation process for successful RFQ process with customers.
• Provide advice to related department to increase revenue generation from current business model.
• Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
• Proactive for troubleshooting and provide direction for global operation team.
• Escalate customer’s pain point and resolve the issues within timeline.
• Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
• Update SOPs regularly and share best practices sharing with team members.
• Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
• Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Requirements

• GCE "O" level and above
• Customer-oriented, responsible, positive and pro-active
• Min. two years experience in logistic fields
• Proficient in Microsoft Office
• Highly adaptable and able to work under pressure in a fast-paced environment.
• Able to start immediately
• Only local need to apply