NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.
Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.
Operations Manager (Lau Pa Sat)
• Manage and ensure smooth operation of food court
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational work flows
• Provide development plans to team members in accordance to company’s KPI
• Identify relevant courses for the team members
• Monitor the outlet’s Profit and Loss and provide solutions to improve bottom line
• Propose activities according to market needs
• Provide yearly sales budget proposal for the outlet
• Maintain good working relationships with landlord, relevant authorities/ agencies, licensees and sub-contractors
• Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions
• Liaise with landlords on building matters, joint promotions and events
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees
• Responsible in sourcing and recommending suitable food type
• Conduct regular checks on food quality and provide feedbacks to licensees
• Ensure selling prices of stalls accordingly to licensee agreements
• Assess and provide evaluation of sub-contractors’ performance
• Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence
• To plan and carry out M&E works according to schedule
Qualifications
Preferably someone with diploma in F&B, supply chain or related courses
Is fluent in English and one other local language
Basic computer literacy including MS Word and Excel
Possess good knowledge of WSHA, HACCP & MUIS regulations (if any)
Hands-on with good problem-solving skills relating to food court operations and customer issues
Ability to foster positive working relationships
Attend to customer enquiries/ inquires professionally & promptly
Minimum Diploma in Business Administration with 5 years’ F&B retail management experience
Experience working in F&B sector is a plus
Related Job Searches:
- Company:
Kopitiam Investment Pte Ltd - Designation:
Operations Manager - Profession:
Customer Service / Communications - Industry:
Others - Location:
Downtown Core