Kopitiam Investment Pte Ltd – Head of Operations – Hawker Centre Cluster

Kopitiam Investment Pte Ltd
Head of Operations - Hawker Centre Cluster
Date Listed
11 Feb 2021
Job Type
Experienced / Senior Executive
Job Period
Flexible Start - Flexible End
Sales / Retail
Location Name
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises. 

Job Description

The Head of Operations (Hawker Centre Cluster) will be responsible for the running of the hawker centres under the master tenant and managing agent schemes (~ 10 centres across Singapore). On top of day-to-day business matters covering a broad range of responsibilities including hygiene, compliance to legislation, tenant relations and outlet vibrancy, the incumbent will also be tasked with rolling out key initiatives for continuing improvement and achievement of strategic goals for the Food Services organisation which encompass commercial and social considerations.

 Key Responsibilities

  • Leads the Hawker Centre Unit to achieve business targets of revenue growth and profitability by maintaining a regular and rigorous cadence of reporting, prioritization and execution

  • Works with FCF leadership and functional / project owners to pilot and implement key initiatives - digitalisation, delivery, e-payments etc to enable productivity improvement and modernization of the hawker business

  • Partners closely with the relevant agencies to achieve broader outcomes linked to hawker culture, affordable food, healthy eating and cleanliness

  • Drives operational excellence and adherence to SOPs for cash handling, hygiene and safety, customer service

  • Identifies gaps in team capability and coaches/develops individuals to attain requisite knowledge and skills to accomplish their tasks


  • At least 10 years of experience in a management role with at least 5 years P&L ownership

  • Strong organisational skills and demonstrated leadership ability

  • Effective communicator; able to adapt communication style to the audience without compromising message content

  • Experience in a food related business will be an advantage

  • Familiarity with industry rules and regulations

  • Good analytical skills with the ability to anticipate potential issues and plan for contingencies without overkill

This position is already closed and no longer available.  You may like to view the other latest internships here.

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