Pay2Home Direct (Singapore) Pte Ltd – Client Care Specialist #SGUnitedTraineeships #SGUP

We are Singapore and Hong Kong based Fintech that has been providing cross border payment services and solutions throughout the Asia Pacific region for over 17 years. We have a regional team of over 80 people situated across 3 distinct operation jurisdictions.

A role with Pay2Home represents an opportunity to join a unique Fintech licensed and regulated by the Monetary Authority of Singapore and the Customs and Excise Department of Hong Kong and placed as one of Singapore's top 1000 SMEs for the past 2 years. We develop and deploy our own market leading technology and have a proven track record of consistent, successful execution.

We are looking for highly motivated individuals to join our fast growing and dynamic marketing team and add value to our business.

Responsibilities

The main duties and key responsibilities are as the following but not limited to:

• Provide effective customer support experience as first point of contact for customers

• Address queries and issues resolution within the service standards via calls, email, Facebook, social media, and other online platforms

• Play a key role in the development of strategic business plans designed to increase customer sales and business growth

• Escalate real-time issues to supervisor and the relevant department if necessary

• Assist customers on how to use our services across different channels and touch points

• Provide relevant information on our products and services to customers

• Manage all aspects of customer enrolment process for digital platforms

• Analyse customer feedback and formulate strategies to improve customer experience and journey across all digital touch points

• Upsell and cross-sell services and products to drive business growth

• Other ad-hoc duties as assigned

• Singapore Citizen or Permanent Resident; and

• Graduated or graduating in calendar year 2019 or 2020 from University

• Graduated earlier from above institutions and completed National Service in 2019 or 2020.