I Task Pte Ltd – Customer Service Intern

Our company has developed a mobile application for users in Singapore & Malaysia which is a platform that creates the opportunity to improve the community's living quality.

What You'll Be Doing ?

• Handle customer feedback, inquiries, complaints and requests that come through iTask platform’s various communication channels. These include but are not limited to inbound calls, WhatApps, Facebook comments, app store reviews and live chat.
• Handle customer-service-related inquiries and requests from platform’s users escalate less-related matters to relevant persons or divisions.
• Send messages and conduct outbound calls in order to investigate and resolve customer and the fleet issues as well as to update relevant persons regarding the status of their queries and issues.
• Escalate relevant customer inquiries and complaints to appropriate divisions – Operations, IT and Marketing.

What We Are Looking For ?

• Currently pursuing or recently finish a Diploma / Bachelor Degree in Customer Service or any other field.
• Able to take pressure, patient, friendly, customer-centric.
• Have great interpersonal and communication skills.
• Ability to multitask and good problem solving skills.
• Fluent in English and Chinese (written and spoken).
• Passion for startup and marketplace services platform.
• Available full time for at least 3 months (longer internship preferred).