Castlery Pte. Ltd. – Operation Intern

The Role

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? 

Castlery is hiring Operation Intern/Contract Staff. This person will play a key role in executing inbound and delivery execution, improving customer satisfaction and driving repeat business in their region by ensuring best in class customer experiences at every opportunity.

Core Responsibilities

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship

• Monitor, supervise and execute order management system 

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible 

• Answer customer inquiries and facilitate order change requests 

• Monitor, report and improve logistics KPIs 

• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI 

• Provide direct input into the existing user tools and make recommendations for process 

• Project a professional company image through phone, chat and email interactions. 

• Generating and monitoring performance reports to achieve higher customer satisfaction 

• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager 

Requirements 

• Candidate must possess at least a Diploma in Business Studies/Management, Logistics or equivalent. 

• Fluent English & Mandarin with excellent communication skills, both written and verbal. 

• At least 1-2 Year(s) of working experience in the related field is required for this position. 

• Proficiency in Excel and Microsoft Office is a must - ability to navigate and analyse data.

• Constantly think of improvement efforts to deliver better internal processes and customer experience. 

• A successful track record working in a dynamic environment. 

• Must be a self-learner with a demonstrated ability to self-motivate and follow through on issues. 

• Able to solve problems by thinking analytically, strategically and creatively. 

• Familiar with the latest e-commerce trends. 

• Regular and reliable attendance is an essential function of this position. 

• High flexibility during Castlery’s busiest periods 

• Ability to empathize with and prioritize customer needs 

• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers 

The Perks

• Awesome co-workers 

• An environment that values honesty, transparency, and respect 

• Career prospects 

Essential Information

• Location: Base in Singapore 

• Working Hours: Monday to Friday 9AM to 6PM 

• 12 Months Contract (Negotiable) -- [contract can be extended and the possibility of conversion to a full-time staff! ]

• Up to S$2000.00 (Negotiable) 

• Bilingual in English and Mandarin 

• Have the ability to flex your schedule to meet the needs of Castlery’s customers