Hisense Electronics (Singapore) Pte. Ltd. – Operations Intern

Key Responsibilities:

 1. Delivery Coordination & Operations Support

• Coordinate and monitor daily delivery arrangements with logistics partners.
• Support delivery scheduling with customers.
• Liaise with internal stakeholders and external service providers to resolve delivery-related issues.

 2. OMS (Order Management System) Implementation Support

• Assist in User Acceptance Testing (UAT) and system validation activities.
• Support OMS implementation and go-live activities.
• Coordinate order creation and operational processes during system migration periods.

 3. Customer Experience & NPS Follow-up

• Conduct customer follow-up calls and surveys to collect Net Promoter Score (NPS) feedback.
• Record customer feedback and identify improvement opportunities, prepare customer satisfaction reports and analysis.
• Escalate customer concerns to the relevant departments when necessary.

 4. Customer Service Knowledge Base Development

• Consolidate and organize frequently asked questions (FAQs) from customer interactions.
• Develop and maintain customer service knowledge articles covering both technical and non-technical topics.
• Support training materials development for new customer service agents.

 Requirements

• Currently pursuing or recently completed a Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, Engineering, or related disciplines.
• Proficient in both English and Chinese (spoken and written)
• Strong organizational skills and attention to detail.
• Good communication and interpersonal skills.
• Comfortable handling data, reports, and administrative tasks.
• Proficient in Microsoft Excel, PowerPoint, and Google Workspace.
• Ability to work independently and manage multiple tasks in a fast-paced environment.