HeartVoice Pte Ltd – Customer Service Officer (Helpdesk / Call Centre)

Company
HeartVoice Pte Ltd
iappsasia.com
Designation
Customer Service Officer (Helpdesk / Call Centre)
Date Listed
24 Oct 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Computer and IT
Location Name
3 Fusionopolis Way, Singapore
Address
3 Fusionopolis Way, Singapore 138632
Map
Allowance / Remuneration
$1,800 - 2,800 monthly
Company Profile

HeartVoice offers telemedicine and health monitoring programmes, backed by a network of more than 40 General Practitioners, Aesthetic Physicians and Allied Health Professionals islandwide. 

Along with video consultations, HeartVoice offers remote patient monitoring via HeartVoice app to record and monitor your health vitals. Users can opt for a Remote Health Programme to better manage their ongoing chronic conditions, by syncing their health vitals to their preferred doctor’s dashboard and receiving regular updates.

Heartvoice's health programme leverages on Omron medical devices, the leading brand in healthcare device manufacturers. Where measurements are taken and paired through secured and advanced mobile platform developed by IAPPS Pte Ltd, a Singapore based company.

Job Description

Job Responsibilities"

  • Provide 1st level operation support and troubleshooting on IT related problems / requests / enquiries via phone, WhatsApp, remote access, email and social media
  • Performs call and email follow up with customers within SLA
  • Perform calls and email management and problem escalation to the appropriate support groups
  • Ability to provide technical support services such as desktop support
  • Ability to provide technical support services on mobile devices; both Android and iOS
  • Coordinate with internal and external customers/partners to fulfill delivery of services for efficient and effective support
  • Contribute to process documentation and ops improvement

Job Requirements:

  • Diploma in IT or related discipline
  • ITE candidates with relevant experience may also apply
  • At least 2 years of relevant working experience in helpdesk call center and support service environment. Fresh graduates interested in customer service can apply too
  • Good command of verbal and written English
  • Must be self-motivated, a team player, committed and demonstrate effective learning skills
  • Must have personal passion in mobile applications, technology, computers and people
  • 5 days work per week. Must be willing to work 2 shifts (AM Shift: 6.30am to 3pm and PM Shift: 2pm to 10.30pm), weekends/PH
  • Familiar with Microsoft Office suite and messaging services on mobile such as WhatsApp, Skype and wechat
  • Working location: 3 Fusionopolis Way, Symbiosis Singapore 138633 (one-north mrt).

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

This position is already closed and no longer available.  You may like to view the other latest internships here.

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