GlobalTix is a comprehensive technology solutions provider to the travel trade. Today, it is the one of the largest B2B marketplace for tours and activities in Asia, linking over 2,000 partners with more than 80,000 products from 120 cities.
GlobalTix’s cloud-based and platform agnostic e-ticket distribution platform serves to connect tourist attractions and niche services with online and offline travel agents across the globe. Its integrated solution supports attraction owners’ online sales, empowering them to meet end consumers’needs via real-time bookings and the convenience of a single, all-in-one paperless ticket.
GlobalTix solution won the Best Business Innovation Award by Singapore Tourism Board. With a passionate team, we were rewarded with the 8th fastest growing companies in Singapore in 2020 and ranked 34 in Asia-Pacific.
The company, which was launched in 2014, has offices in Singapore, Malaysia, Thailand, Indonesia and Philippines. It handles more than S$150 million worth of transactions on its platform annually. GlobalTix works with customers such as Singapore Airlines, Wildlife Reserves Singapore, Nerf Action Xperience, National Gallery Singapore, Kidzania Thailand, Escape Theme Park in Malaysia, Viator and TripAdvisor, among others.
Customer Service (Part-time / Full-time)
Responsibilities:
- Manage incoming calls, guest enquiries from multiple channels eg from Email, Facebook, chats etc.
- Address any questions or issues that guest may have in regards to company products or services promptly
- Follow up on guest outstanding enquiries
- Support day-to-day operations
- Support Company’s ongoing projects
- Potentially may include onsite support at dedicated location
- Any others ad-hoc tasks as assigned by the manager in-charge
Requirements:
- Candidate must possess at least Higher Secondary/Professional Certificate/Nitec
- Excellent customer service and communication skills in English and Mandarin (to liaise with Chinese speaking individual)
- Willing to work on shift duties including weekends and public holiday
Working Hours
Full-timer - Shift/Roster: 5 days work, between Monday to Sunday (including Weekends and PH) 9 am to 6 pm
Part-timer - Flexible hours
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Marymount