About FOMO Pay
Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates. The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:
- FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
- FOMO iBiz – Facilitate businesses' everyday requirements for transactional banking needs
- FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0
Visit www.fomopay.com for more information.
Key Responsibilities:
● Assist merchants in resolving issues related to products or services provided
● Maintain regular communication with merchants to gather feedback on product or service quality
● Supervise all post-sales services offered to merchants
● Develop and optimize processes, tools, and systems for support and service
● Demonstrate an in-depth understanding of products, functions, features, and benefits
● Uphold quality control by establishing and maintaining technical operations standards
● Collaborate with IT colleagues to provide technical support and assistance
Requirements:
● Diploma or Degree in Engineering, or possess relevant technical experience
● Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
● Strong follow-up capabilities to ensure seamless customer support
● Responsible and proactive in all tasks undertaken
● Ability to multi-task and work effectively and efficiently in a fast-paced environment
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
FOMO Pay Pte. Ltd. - Designation:
IT Customer Support Intern - Profession:
IT / Information Technology - Industry:
Finance - Location:
Downtown Core