FOMO Pay Pte. Ltd. – Business Development & Client Sucess Intern

Key Responsibilities

• Support Business Development and Client Success teams with daily client servicing, sales coordination, onboarding follow-up, and internal workflow tracking.
• Assist with processing account opening by coordinating KYC/onboarding documents, checking completeness, and following up with clients and internal stakeholders.
• Provide trade transaction support by coordinating transaction documentation, status updates, client instructions, and post-transaction follow-up with relevant internal teams.
• Support client relationship management through timely follow-ups, meeting coordination, client communication records, and preparation of client-facing materials.
• Assist new customer business development by researching potential clients, building outreach databases, identifying partnership leads, and supporting client acquisition campaigns.
• Coordinate communication between sales, marketing, operations, product, and compliance teams to ensure client requests are handled efficiently.
• Maintain organized records of sales activities, client correspondence, transaction status, and onboarding progress.
• Prepare and update sales materials, product information, client presentations, and internal tracking sheets.
• Conduct market, competitor, and customer research to support business development strategy and campaign planning.
• Assist in mapping and improving customer journey workflows, documentation processes, and operational handoff points.
• Collaborate with marketing to align client outreach, campaign messaging, and sales initiatives.
• Handle general administrative support such as scheduling meetings, organizing documents, managing trackers, and preparing progress updates.

Requirements

• Bachelor’s degree or current undergraduate studies in Business, Economics, Finance, Marketing, Communications, or related disciplines.
• Strong interest in business development, client servicing, financial products, fintech, wealth management, or capital markets.
• Proficiency in English and Chinese to support communication with English- and Chinese-speaking clients and stakeholders.
• Excellent interpersonal, communication, coordination, and follow-up skills.
• Detail-oriented, responsible, organized, and comfortable managing multiple workstreams.
• Able to work well in a team and coordinate effectively across departments.
• Self-motivated, proactive, and willing to learn in a fast-paced environment.
• Prior exposure to sales support, client servicing, investor relations, financial services, or growth/business development is preferred but not required.

Learning Outcomes

• Practical exposure to client onboarding and account opening processes in financial services.
• Hands-on understanding of BD pipeline management, client relationship follow-up, and sales campaign execution.
• Experience supporting investment product discussions, trade-related coordination, and client communication workflows.
• Cross-functional collaboration with sales, marketing, operations, compliance/KYC, and product stakeholders.