Expertise Technologies Pte Ltd – Application Processing & Verification Officers

Expertise Technologies, a provider of underwater solutions, offers a full spectrum of inshore commercial diving in ships’ maintenance and repair works within Singapore Anchorages as well as the Outer Port Limits of Singapore. With our fleet of fully equipped diving boats coupled with our certified and trained divers, we adopt all diving operations in accordance with the Singapore Code of Practice for diving works SS511:2018 standards. To keep up the rising demands of the industry, we are continuously adjusting to the growing needs of our esteemed clients by expanding our fleet and improving our technologies to meet the revolutionary market demands and technologies. Expertise is assuming an increased regional position to further our presence in the rapidly growing markets and regions. 

Job Summary

We are looking for Application Processing & Verification Officers to support the processing and verification of applications for our outsourced social support programmes.

The role involves reviewing application details and supporting documents, following up with applicants for additional information or clarification, and handling enquiries from external stakeholders professionally and empathetically.

Key Responsibilities

• Review and verify application details and supporting documents for assistance schemes.
• Process applications accurately and in accordance with established procedures and requirements.
• Handle the printing, mailing, scanning and filing of letters and related documents.
• Follow up with applicants to obtain additional information or clarification where necessary.
• Handle calls, enquiries and requests from stakeholders in a professional and empathetic manner.
• Identify discrepancies and carry out the necessary follow-up with stakeholders.
• Ensure applications are processed within the required timelines and service standards.
• Perform data entry & administrative tasks to maintain accurate case records and report preparation.
• Any other relevant duties as assigned.

Requirements

• GCE ‘A’ Level with at least 3 passes, Diploma, or a recognised equivalent qualification.
• Minimum 2 years of relevant experience in application processing for social welfare programmes.
• Experience handling calls and enquiries from stakeholders in a professional and empathetic manner.
• Strong communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Good organisational and administrative skills.
• Proficient in Microsoft Outlook, Excel and Word.