Expertise Technologies Pte Ltd is a fast growing Business Process Outsourcing (BPO) company with 20 years of experience who has since grown from its humble beginnings to become a proven and trusted BPO solution provider of a wide range of non-core but essential business processes and back-office functions for organizations in both the private and public arena.
The company’s success and continued growth led to the decision to set up its marine division with its core focus on servicing the oil and gas, shipping and marine industries. By leveraging on its founder’s many years of diving experience as well as his other commercial underwater exposure, this division began to take big strides in this ground.
Today, we have diversified our business further in transportation to meet the local transportation and logistics needs of most industries.
Join our team for a dynamic role with an outsourced project. We are seeking a dedicated and detail-oriented individual to support the organization’s customer experience operations, system administration, and departmental administrative functions.
Key Responsibilities:
- Support the administration of the organization’s customer satisfaction portal and customer experience dashboards
- Process new user account creation requests and amendments to existing user access
- Maintain supporting documentation related to new user onboarding and access changes
- Assist in the preparation of monthly user access audit reports
- Support basic troubleshooting and resolution of the portal’s access-related issues
- Perform basic customer satisfaction analysis using Power BI, Excel, or AI tools to support monthly and quarterly reporting
- Liaise with internal stakeholders to gather inputs related to customer experience improvement
- Consolidate presentation materials from various stakeholders and prepare meeting decks
- Arrange room bookings, presentation facilities, and IT support services for presentation sessions
- Manage meeting schedules and calendar invitations for departmental and quarterly presentations
- Assist with meeting minutes and note-taking during presentations and discussions
- Send email meeting notifications to staff groups with agenda briefed by supervisor
- Support onboarding activities for new hires, including IT account setup and access coordination
- Assist in maintaining and updating the department intranet portal and shared resources
- Monitor and manage the department shared mailbox
- Any other administrative duties or tasks as assigned
Requirements:
- Diploma qualifications or above with 1 to 2 years of relevant work experience in administrative role or related discipline.
- Prior experience in supporting Customer Satisfaction reporting/dashboards, system access management and audits.
- Proficiency or working experience with PowerBI will be an advantage.
- Good interpersonal and communication skills
- Detail oriented and meticulous
- Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
Job Type: Full-time, Contract
Contract Period: 24 months
Working Time:
Monday to Friday: 8.30am to 6.00pm
Work Location: Hybrid in Singapore 169037
https://www.mycareersfuture.gov.sg/job/admin/administrative-support-executive-expertise-technologies-0787fb1bb3199e204f2b1fa1d5178415
Kindly note that only shortlisted candidates will be notified.
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