Elitez Pte Ltd – Customer Service Representative

Company
Elitez Pte Ltd
elitez.asia
Designation
Customer Service Representative
Date Listed
29 Aug 2023
Job Type
Entry Level / Junior Executive
Part/Temp
Job Period
Immediate Start - Flexible End
Profession
Customer Service / Communications
Industry
Consultancy
Location Name
Airport Boulevard, Changi Airport (SIN), Singapore
Address
60 Airport Blvd., Singapore 819643
Map
Allowance / Remuneration
$10 hourly
Company Profile

Elitez Pte Ltd is recognised as one of the top Human Resources agency in Singapore. We specialised in the provision of professional HR solutions across different industries with full-time, part-time, temporary staff placements, executive search, payroll, HR advisory services and more.

Website: www.elitez.com.sg

Job Description

Customer Service | Changi Airport | Flexible Shift | 3-5 Days | #P003 

Customer Service Ambassador | Changi Airport | Flexible | #P003 

 

Our client, a leading multinational corporation in the aviation industry, is undergoing expansion and seeking to add members to their Customer Service Team. As a part of this team, your role will be pivotal in providing outstanding customer service, upholding a positive brand image, and ensuring customer satisfaction.

Shift Hours: 8.30pm - 9.30am (10 working hours), 1pm - 10pm 

 

Job Highlight

  • Concierge Experiences 

  • Flexibility in Shifts 

  • Transportation Claims 

 

Job Description 

Pre-Boarding Passenger Duties: 

  • Prior to passenger boarding, responsibilities include printing the flight load and flying time, activating the GMID (Gate Management Information Display), turning on the BGR (Boarding Gate Reader), and confirming that the BGR bins are empty.

  • Verifying that the names on passengers' passports match the names on their boarding passes for the departing flight. Checking flight details such as flight number and flight date to ensure passengers are on the correct flight.

  • Collecting passengers' boarding passes and addressing/rectifying boarding prompts, such as seat changes or situations where a passenger has already boarded.

Passenger Boarding Duties:

  • Verify passengers' names on passports match boarding passes

  • Check flight details to ensure passengers are on the correct flight

  • Retrieve boarding passes and address boarding prompts

  • Count boarding pass stubs upon embarkation

  • Issue arrival station disembarkation cards

  • Direct passengers to the aircraft as needed

  • Escort last passenger and perform gate sweep

  • Assist with proper offloading procedure at the gate

 

Arrival Handling Duties:

  • Meet and greet passengers at arrival gates

  • Direct passengers to relevant locations (immigration, baggage collection, connecting flight gates, transfer counters, etc.)

  • Provide arrival and flight connection information

 

Disruptions Handling Duties:

  • Provide latest information on flight delays

  • Attend to passengers' needs

  • Facilitate transfers and re-bookings

  • Issue meal vouchers

  • Assist with CIQ (Customs, Immigration, and Quarantine), duty-free bond for hotel-bound passengers

 

Job Requirements: 

  • GCE ‘N’ Level and above

  • Positive attitude with excellent customer service skills 

  • Good Interpersonal Skills and Tech-Savvy

This position is already closed and no longer available.  You may like to view the other latest internships here.

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