Elitez Pte Ltd is recognised as one of the top Human Resources agency in Singapore. We specialised in the provision of professional HR solutions across different industries with full-time, part-time, temporary staff placements, executive search, payroll, HR advisory services and more.
Website: www.elitez.com.sg
Customer Service | Changi Airport | Flexible Shift | 3-5 Days | #P003
Customer Service Ambassador | Changi Airport | Flexible | #P003
Our client, a leading multinational corporation in the aviation industry, is undergoing expansion and seeking to add members to their Customer Service Team. As a part of this team, your role will be pivotal in providing outstanding customer service, upholding a positive brand image, and ensuring customer satisfaction.
Shift Hours: 8.30pm - 9.30am (10 working hours), 1pm - 10pm
Job Highlight
Concierge Experiences
Flexibility in Shifts
Transportation Claims
Job Description
Pre-Boarding Passenger Duties:
Prior to passenger boarding, responsibilities include printing the flight load and flying time, activating the GMID (Gate Management Information Display), turning on the BGR (Boarding Gate Reader), and confirming that the BGR bins are empty.
Verifying that the names on passengers' passports match the names on their boarding passes for the departing flight. Checking flight details such as flight number and flight date to ensure passengers are on the correct flight.
Collecting passengers' boarding passes and addressing/rectifying boarding prompts, such as seat changes or situations where a passenger has already boarded.
Passenger Boarding Duties:
Verify passengers' names on passports match boarding passes
Check flight details to ensure passengers are on the correct flight
Retrieve boarding passes and address boarding prompts
Count boarding pass stubs upon embarkation
Issue arrival station disembarkation cards
Direct passengers to the aircraft as needed
Escort last passenger and perform gate sweep
Assist with proper offloading procedure at the gate
Arrival Handling Duties:
Meet and greet passengers at arrival gates
Direct passengers to relevant locations (immigration, baggage collection, connecting flight gates, transfer counters, etc.)
Provide arrival and flight connection information
Disruptions Handling Duties:
Provide latest information on flight delays
Attend to passengers' needs
Facilitate transfers and re-bookings
Issue meal vouchers
Assist with CIQ (Customs, Immigration, and Quarantine), duty-free bond for hotel-bound passengers
Job Requirements:
GCE ‘N’ Level and above
Positive attitude with excellent customer service skills
Good Interpersonal Skills and Tech-Savvy
Related Job Searches:
- Company:
Elitez Pte Ltd - Designation:
Customer Service Representative - Profession:
Customer Service / Communications - Industry:
Consultancy - Location:
Changi