Flashing.sg – Customer Service Intern

About Us 
Flashing.sg
Flashing.sg is a Singapore-based company committed to providing efficient and reliable convenience services to local residents, travelers, and businesses. As a leading local delivery service provider in Singapore, we offer comprehensive service solutions including document delivery, shopping assistance, food delivery, general assistance, and queue-standing services. Our vision is to become Singapore's most trustworthy and reliable convenience service provider, dedicated to freeing up our customers' time through convenient, efficient, and reliable services, allowing them to focus on what matters most.

Our core services include: secure delivery of documents and important items, specialized delivery for electronics and digital products, flower and cake delivery, grocery shopping assistance, food delivery, emergency medicine delivery, pet care services, housekeeping services, and various daily life assistance. We implement a real-name verification system, provide one-on-one dedicated service, and guarantee compensation for delays, losses, and damages, with 24/7 rapid response. Our delivery personnel are carefully selected and professionally trained to ensure the highest quality service experience for our customers.

 Customer Service Intern - FullTime Internship 

 Monthly Stipend: $1,500

Responsibilities

Customer Service 

• Respond to customer inquiries and provide quality service
•  Handle complaints promptly to improve customer satisfaction
•  Record and analyze feedback, suggesting improvements

Order Management 

•  Process orders, ensuring accurate information
•  Coordinate with couriers for timely and accurate deliveries
•  Manage order changes and cancellations, maintaining clear communication

Data Recording 

•  Maintain accurate customer and order records
•  Regularly summarize service data to support business decisions

Team Collaboration 

•  Collaborate closely with other departments to meet customer needs
•  Participate in team training and meetings to enhance service quality

 Requirements

Education 

 High school diploma or above

Experience 

 Customer service experience preferred

Skills 

•  Strong communication and coordination abilities; patient and detail-oriented; able to handle urgent situations
•  Proficient in Microsoft Office
•  Team player with a proactive attitude and strong sense of responsibility
•  Good communication skills in both English and Chinese

Benefits

•  Competitive stipend and benefits
•  Regular training and development opportunities
•  Friendly and collaborative work environment
•  Employee wellness benefits