EIH – HQ – Operations and Client Services Assistant (Enrichment)

Operations and Client Services Assistant (Enrichment)
Date Listed
02 Aug 2022
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start - Flexible End
Admin / Secretarial
Public Service / Education / Publishing
Location Name
8 Stevens Road, Singapore 257819, Singapore
8 Stevens Rd, Singapore 257819
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

The EtonHouse International Education Group is headquartered in Singapore with more than 100 schools in over 12 countries. Together these schools provide high quality education to over 12,000 students globally. Over the last 25 years, EtonHouse has been at the forefront of international education offering innovative pre-schools and K-12 schools across Asia. In the early years, an inquiry-based “Inquire-Think-Learn” curriculum, inspired by the Reggio Emilia approach is followed. In the primary, secondary and high school, EtonHouse offers the globally recognized International Baccalaureate (IB) Programme and IGCSE qualifications. There are 10 IB schools in the EtonHouse family.

At EtonHouse,we all share one passion - to shape the future through education. The way we work is a reflection of our unique way of thinking, driven by a commitment to provide the very best for children. We see our educators and colleagues as collaborative, open-minded, lifelong learners, respectful and passionate. We strive to conduct a rigorous and inclusive hiring process to look for individuals who share our image of an educator to join our team. The hiring process is a journey both for ourselves and the successful applicants to learn as much about us as we learn about them.

Job Description

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities 

  • Reception duties, answering any phone and email enquiries.
  • Deliver a professional and high-quality service experience in a customer-facing role.
  • Acquire a strong working knowledge of the organisation’s programmes and services.
  • Handle customers’ queries, feedback and enrolment promptly and professionally.
  • Provide customers with clear explanations on our programmes while at the front desk.
  • Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
  • Provide operational support for all enrichment programmes
  • Develop great rapport with parents, children as well as teachers to build brand loyalty.
  • Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
  • Perform any other duties and responsibilities as and when assigned by Management.


Job Requirements

  • Possesses at least GCE ‘A’ levels or the equivalent.
  • Fresh graduates are welcome.
  • Strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality or education industry are most preferred.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Good team player, possesses the ability to work with minimal supervision.
  • Positive, extroverted and outgoing personality.
  • Well-groomed with a professional disposition.
  • Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
  • Careful, meticulous, with an eye for detail.
  • Well-organised, methodical with strong time-management abilities to manage multiple tasks.

Other Information

Location: 8 Stevens Road

Application Instructions
Please kindly submit your application here: https://etonhouse.recruiterpal.com/career/jobs/g2dp7

Kindly note that only applications submitted via the given job link will be considered. We regret that only shortlisted applicants will be notified

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