DFW Creative is an award-winning full-service boutique marketing agency for the lifestyle industry.
Responsible for some of the most innovative digital and traditional marketing, events and public relations initiatives, the agency has set standards with its highly strategic and creative approach for established and new brands.
We are a friendly, dedicated group of people who will listen to your marketing needs and help you address them through 360 online and offline strategy approach (Virtual and physical Events, Design, Public Relations, Media Planning, Social media & Influencers management) to provide fully integrated marketing solutions.
We have been around since 2012 and have regional, national and international experience. We are passionate about every project and client.
We are looking for an Account specialist to create long-term, trusting relationships with our clients. The Account management specialist's role is to oversee a portfolio of assigned customers, from communication, ensuring the smoothness of the project execution and proposal making.
- Serve as one of the points of contact for the assigned account management matters
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics using SAAS tools
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
- Meeting new prospects, prepare proposal pitch together with the team
- Work in an agile boutique agency style
Requirement:
- Ideally, a proven work experience of the relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at higher levels of an organization
- Solid experience with CRM software (e.g. Canva, Monday.com / Trello, report management tools)
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Understand suggest creative marketing solutions
- Meticulous in project execution and communication stage
- Passionate individual and a team player, hungry to learn and to lead
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- Company:
DFW Creative Pte Ltd - Designation:
Account Management Assistant - Profession:
Marketing / Public Relations - Industry:
Creative / Media