DFS is the World's Leading Luxury Travel Retailer, serving international traveling customer. At DFS, we pride ourselves on our rich heritage. Established in Hong Kong over 55 years ago by two American entrepreneurs, we are now majority owned by the world’s largest luxury conglomerate Moët Hennessy Louis Vuitton (LVMH). As a result, we represent a winning combination of an Asian sense of service, an American spirit of entrepreneurialism and a European luxury aesthetic. We are unique, and proud of it. We are the only major luxury brand retailer to operate on an international scale through two major channels: airport stores and downtown T Galleria luxury department stores. The global reach of our T Galleria store network is wider than that of any other multi-brand luxury retailer
Customer Relationship Management Intern - Changi Airport (Jul - Dec)
The Customer Relationship Management intern will be tasked on the following projects and task but not limiting to:
- Understand and support full concierge services, which include transportation, merchandise deliveries, reservation handling and others.
- Conduct Loyal T program refresher training for staff to drive member acquisition
- By observing current process – continually improve on customer experience and process efficiency related to Loyal T program
- To support on ad-hoc events organizing, pre and post event analysis
Business Initiative Project
- Deep dive into customer profiling, review and access current practice and propose meaningful process/adjustment
- Effective way of collating customer feedback (events, product sourcing, experience etc) – analyze and present.
- Utilizing customer feedback analysis to further enhance Loyal T members’ experience
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- Company:
DFS Venture Singapore - Designation:
Customer Relationship Management (CRM) Intern - Changi Airport - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce