Cathay Cineplexes Pte Ltd – Customer Service Executive

Company
Cathay Cineplexes Pte Ltd
cathaycineplexes.com.sg
Designation
Customer Service Executive
Date Listed
03 Nov 2018
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Arts / Entertainment / Recreation
Location Name
1002 Jalan Bukit Merah #07-08 Singapore 159456
Allowance / Remuneration
$800 monthly
Company Profile

Cathay Cineplexes Pte Ltd provides our patrons a great movie experience in our theatres. We are passionate about serving our patrons with excellent service, good food and great movies which you will help to deliver.

Job Description

You will handle all public feedback, enquiries and complaints received via phone, written mail, email or social media platforms.  You will manage service recovery process from customer plaints and liaise with supervisor, operations team as well as third parties to gather information and resolve the issues.  You will provide problem-solving resources to maintain customers’ satisfaction.  You must understand the operations of business by undergoing attachment in various business units.  You will identify and implement strategies to improve the quality of service, productivity and profitability for the company.

The incumbent that we are looking for has to be meticulous, resourceful, ability to handle complex and escalate customer service issues. . He or she has to be able to work well in a team and possesses a pleasant personality with excellent written and verbal communication skills. A Diploma in tertiary education with at least 2 years of working experience in retail or customer service industry preferred.  You should possess good written and verbal communication skills.  Strong problem solving skills with high emotional intelligence preferred.

Cathay staff enjoy benefits such as annual leave, marriage leave, parent care leave, insurance and movie tickets for every free listed movie.  There are also training and development opportunities.


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