Carro Singapore – Operations & Customer Service Intern

Company
Carro Singapore
carro.co
Designation
Operations & Customer Service Intern
Date Listed
09 May 2022
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
From May 2022, For At Least 1 Month
Profession
Customer Service / Communications
Industry
Others
Location Name
Sin Ming Lane, Midview City, Singapore
Address
18 Sin Ming Ln, Singapore 573960
Map
Allowance / Remuneration
$1,000 - 1,200 monthly
Company Profile

Carro provides a full-stack service for all aspects of car ownership and uses AI-powered technology to transform the car buying and selling experience. By offering a trustworthy and transparent experience, Carro challenges the traditional way of buying and selling cars through proprietary pricing algorithm and AI-enabled capabilities. 

Job Description

As an Operations & Customer Service Intern, responsible for Interacting, conducting various duties with the Customer Service Centers. Responsible for Customer queries, assisting with the individual needs & carrying out audits on queries from all support channels.

Your Tasks

1. Responding to all customer/user queries that come through all support channels

2. Verified & prescreened all customer/user queries

3. Used problem-solving skills, determined problems, and understood fundamental parts of the problem in order to resolve customer service related queries

4. Identify tool and product changes and collaborate with the specific teams for continuous improvement.

Qualifications

1. Polytechnic and university undergraduates from a business, customer service or operations background are preferred.

2. Outstanding communication skills, especially in written form.

3. Good problem-solving skills, attention to detail, good initiative and self-motivation. 

4. Proficiency in Google Suite & MS Office (MS Excel, Words and PowerPoint).

5. Able to converse in Thai.

6. Able to commit at least 1 month

Related Company Review:

Carro
www.carro.sg
Type: Computer Hardware Development / Information Technology
3.5
Great Time so far
Pros: Not too strict. Mostly friendly colleagues. Pantry is for everyone. Very accomodating.
Cons: Some colleagues take things to the heart so will have to be careful when joking around. One of two of the managers can be a little uptight and dominating.
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