Bella By Emma – eCommerce Intern

Key responsibilities 

1. Operations - logistics

• Packing customer orders accurately and efficiently for shipping or in-warehouse pickup
• Quality checking of products to ensure quality standards are met
• Handling customers’ exchanges in warehouse
• Assist in the inventory counts

2. Operations - livestream

• Identify and reach out to potential livestreamers to explore collaboration opportunities
• Liaise with livestreamers to plan and coordinate streaming schedules
• Assist during livestreams on TikTok/relevant platforms and managing flow of livestream
• Support related backend tasks (e.g. preparing products for stream, preparing product listing, setting up deals, tidying up after stream)
• Comfortable being on camera during livestreams to support the host and interact with viewers
• Open to host ad-hoc livestreams independently when required

3. Customer Service

• Responding to customer emails and social media queries
• Assist customers with product enquiries, recommendations, and order-related questions
• Flag common customer feedback, questions, or concerns to the team

4. General requirements

• Assist in any ad-hoc tasks which the team requires help in

Why work with Bella By Emma

• Be part of a fast-growing Singapore-based bag brand with strong e-commerce and livestream presence
• Hands-on experience across customer service, marketing, and livestream operations
• Opportunity to work closely with founders and gain direct exposure to brand building
• Fast-paced environment where your ideas and contributions are valued
• Learn real-world skills in social media, digital sales, and customer experience
• Dynamic role with exposure to multiple areas of a growing business
• Friendly, collaborative team culture with room to grow and take initiative