Bamboo System Technology Pte Ltd – Technical Support Intern

Bamboo System Technology, established in 2014, is an innovative education technology company, headquartered in Singapore. We are committed to becoming a global leader in online education technology and service, aiming to transform the future learning with cloud innovation. Bamboo’s core product, BambooCloud, is a cloud-based intelligent education service platform integrating the latest cloud computing, big data and artificial intelligence technologies. With BambooCloud it allows training institutions to build the digital learning environment that meets the unique challenges faced by them.

Responsibilities

• Research and identify solutions to software issues
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to collect requirement and conduct demo
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements

• Degree in Computer science, Information system or related field
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal