AYP Search Pte Ltd – Customer Service Exec

Customer Service Exec (6 Months Contract Renewable and Convertable)

• Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer. 
• Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency. 
• Verifying the customer requirements and interacting with outside service providers for quotation and SLA. 
• Co-orindating with logistics team for the shipment of the material and instruments. 
• Interacting with customers for the quotation, PO, invoice and payments. 
• Clearance of payments to outside vendors and interacting with accounts team for the clearance. 
• Co-ordination with sales to understand the customer requirements and translate the same to working terms and keeping a track of the progress and completion. 
• Regular updates to customer for each projects or jobs coming to us – receipt, WIP, outgoing. 
• May also be required to act as inside sales – calling customers for the leads. 
• Supporting on any promotions and following up with customers for the feedback and orders. 

 Requirements  

• 1-3 years of customer service experience with any technical services company. 
• Diploma/degree/ or other suitable qualification for the customer service role. 
• Calibration and other technical services experience as customer service is an added advantage. 
• Excellent communication and to be good in written and spoken English.
• High energy and customer focus is desired. 
• Focus on process improvements, innovative thinking and implementation of new ideas is an expectation from this position.