AngelHack (under TribeX) – Community Operations Intern

What this role entails

• You want to be a part of a team managing two large developer communities, each with their own specific identities.
• You want to learn to manage the fast-moving ship from its social engines all the way to the infrastructure and strategy. In this internship, you’ll learn how to manage and collect data from multiple tools, generate reports, and create frameworks on Notion, amongst other tools, in order to facilitate decision-making. You will also be tasked occasionally to generate graphics, infographics, and other visual aids like slides in order to help communication of ideas.
• You enjoy analysing, pulling out, and creating narratives with data and want to play a more strategic role in deciding how the data should be used.
• You’ll have training and mentorship, but have to be willing to commit to a long-term internship of either 3 months full-time or 6 months part-time.

Roles & Responsibilities

• Primary and secondary market/community research: you’ll be in a constant, high-touch environment, and will be trained to be able to navigate social cues and read between the lines to discern community needs and wants. You will be exposed to the communities in order to gain primary research, but your main role is to find quantitative research that we can use, as well as trying to quantify more qualitative points.
• Long-term strategy planning for multiple demographics: you’ll be working with the current community managers to plan and iterate roadmaps for the community and work closely with the other departments in order to drive the process. You will be responsible for generating reports, visual aids, pulling out metrics, and create frameworks on multiple tools like Notion. You will also be expected to prove your case for certain initiatives with data.
• Brainstorming and execution: you’ll learn to be able to rapidly test your theories and collect responses, very often on the spot, and to record down the results in a manner that is usable by the rest of the team. We also love new ideas, so we really encourage you to just chime in!

Key Requirements

• You are available for at least 3 months full-time or 6 months full/part-time starting from August 2022.
• Singapore Citizen or Permanent Resident.
• Based in Singapore.
• Interest in and high capacity for numbers-based tasks and qualitative research.
• Exceptional written and verbal communication skills with a flair for storytelling and creating narratives out of numbers. If you did/are doing Literature, English, and/or sociological sciences, we’d love to speak to you!
• Interest and some involvement in the tech space, but you don’t have to be studying tech. Degree-agnostic.
• Very good at multitasking, but also at prioritising the initiatives and tasks that need to be done. There are always many problems to solve: we want to see what problems you think need to be solved first.
• Eager to work in a largely-remote, cross-functional setting and not afraid to get hands dirty with the running of actual projects and community initiatives (we still have a once-a-week face-to-face meeting though, but other meetings are more flexible).