AIA Singapore – Business Support Manager

You will be working extensively with a leading consultant by providing business support to streamline processes 

Position Overview: As a Business Support Manager, you'll work closely with the Consultant to manage client relationships, handle administrative tasks, and ensure a seamless client experience. You’ll help keep track of paperwork, communicate with clients, and support the team to deliver excellent service.

Key Responsibilities:

• Client Support: Be the main contact for clients, answering questions and resolving any issues they have with their policies.
• Manage Documents: Organize client files, policy details, renewals, and claims.
• Assist Consultant: Help with planning meetings and following up on client actions.
• Client Relationship: Keep clients happy by offering personalized support and ensuring they feel valued.
• Ensure Compliance: Make sure all paperwork is in order and follows company rules.
• Work with Teams: Collaborate with internal teams and insurance providers to get policies approved and updated.
• Track Progress: Provide regular updates on client interactions and policy status.

Skills & Qualifications:

• Experience: 1 year in Customer Engagement 
• Communication: Great written and verbal communication skills.
• Detail-Oriented: Ability to keep things organized and accurate.
• Problem-Solver: Can quickly find solutions to client concerns.
• Tech-Savvy: Comfortable using Microsoft Office and CRM tools.
• Education: A levels/Diploma